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At 1(800) Car-Title® we believe in putting our customers first, and we want to make sure you have the best experience possible. If you have any questions, comments, concerns or any feedback, we want to hear from you. We have provided multiple options for you to get a hold of us, just choose the one that works for you:
By Phone: Whether you are looking for a new loan or want to talk to our customer service representatives, our team is available during the following times.
New Loan Application Hours:
Monday – Friday 8am – 7pm PST
Saturday & Sunday 9am – 5pm PST
Customer Service Hours:
Monday – Friday 7am – 7pm PST
Saturday 7am – 12pm PST
Sunday Closed
By Mail: Please send all mail to the following address:Wilshire Consumer Credit
P.O. BOX 849083
Los Angeles, CA 90084
By Email: Fill the form below and your message will reach one of our friendly representatives.
For California Residents:
California Consumer Privacy Act (CCPA) Request
How can we help?
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USA Patriot Act Disclosure: Important information about procedures for opening a new account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you apply for a loan, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
Loans may be made by one of several lenders, including: Wilshire Commercial Capital L.L.C. dba 1 (800) Car-Title and Wilshire Consumer Credit, a licensed lender in certain states. Loans not available in all states. In California, loans are made pursuant to a Department of Financial Protection & Innovation (DFPI) Finance Lenders License. See State Disclosures for additional information.
Accessibility Statement. We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards in compliance with Web Content Accessibility Guidelines. For feedback on our website accessibility or if you have any problems with the access of our website please call our toll-free number 800-589-0290 or email us at WilshireCustomerCare@WilshireConsumer.com and we will assist you.
Wilshire Commercial Capital, LLC dba 1 (800) Car-Title and Wilshire Consumer Credit is located at 4727 Wilshire Blvd, Suite 100, Los Angeles, CA 90010.
NMLS ID:907578 | Click here for the NMLS Consumer Access Database.
TO REPORT A PROBLEM OR COMPLAINT WITH THIS LENDER, YOU MAY WRITE OR CALL Tracy Bergiman, Director of Compliance, 4751 Wilshire Blvd. Suite 100, Los Angeles, CA 90010, 323-837-5775, tbergiman@westlakefinancial.com.
New Mexico Only: This lender is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504. To report any unresolved problems or complaints, contact the division by telephone at
(505) 476-4885 or visit the website: https://www.rld.nm.gov/financial-institutions/.